Refund policy
Australian Consumer Law
Nothing here reduces your rights under Australian Consumer Law. If an item is faulty, not as described, or doesn't do what it's meant to, you're entitled to a repair, replacement or refund. A major fault means you choose.
Change of mind
Solar is a small label and most pieces are made in very small runs, so change-of-mind returns are limited.
- You have 14 days from delivery to request a return.
- The piece must be unworn and unwashed, with tags attached, in the condition it arrived.
- Return postage is yours. The original postage isn't refunded.
- Once it's back and checked, you'll get a refund to the original payment method, or store credit if you'd rather.
Archive and final-run pieces
Archive pieces are the last of a run and can't be replaced. Change-of-mind returns aren't available on them, but your rights for faults are unchanged.
Faults
If something's wrong, email tom@thisissolar.co with your order number and a photo. This gets sorted properly, and Solar covers return postage for faults.
Sizing
If you're between sizes or unsure, ask before you order. Measurements are on every product page and a question by email costs nothing.
How to start a return
Email tom@thisissolar.co with your order number and what you'd like to do. You'll get a reply within two business days.